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As a Junior IT Support Technician, you will be part of our fast-growing IT department. You will work closely with other teams while also serving as the primary point of contact for support requests and error reports from employees.
 

Responsibilities

• Set up new user accounts and machines
• Install and maintain hardware/software components on user PCs
• Keep operating systems and software updated and patched to maintain user-level security
• Replace defective hardware or systems when needed
• Act as the first point of contact for error reporting and end-user support
• Assist users in operating software and computer equipment
• Maintain an up-to-date inventory of software and hardware
• Collaborate with the network team to manage Telephony systems
• Maintain IoT devices (e.g., video conferencing systems, printers, etc.)
• Work with other teams to troubleshoot and resolve system/network issues
• Record and update IT support tickets in the Jira Ticketing System
• Manage the company’s physical access control system
• Update and review technical documentation
• Carry out other tasks as assigned occasionally

Requirements

• University degree in Computer Science or a related IT field
• Excellent English language skills
• At least one year of experience in a similar role
• Familiarity with Microsoft Windows operating systems (MacOS knowledge is a plus)
• Basic understanding of computer hardware
• Knowledge of Windows Active Directory
• Good knowledge of Office 365 and Google Workspace applications

Our benefits

• Medical insurance
• Provident fund
• In-house gym with a personal trainer
• Free daily lunch catering, snacks, and beverages
• Company discount card for various products & services
• 21 days of annual leave and 10 days of sick leave annually
• Shuttle bus service from Limassol
• Birthday certificate program