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CareerFinders, on behalf of our client, an award-winning global Contract for Difference (CFD) and FX Broker, regulated by multiple authorities including CySEC here in Cyprus, we are seeking to recruit Client Support Representatives to join their growing team based in Limassol. The successful applicants will be the first point of contact for prospective and existing clients, handling inquiries reactively, and proactively finding solutions to client issues. Prior experience in Customer Service or Financial Institutions is preferred, but not essential. Excellent communication skills in English are required, as well as fluency in either German and/or Portuguese. This role requires a willingness and ability to work morning and afternoon shifts on a weekly basis, with flexibility to cover weekends and Cyprus public holidays on a rotational schedule. Shifts are 08:00 - 15:00 and 15:00 - 23:00. A highly attractive remuneration and benefits package is on offer, including performance-related bonuses, private medical insurance, and a fitness allowance.
 

Key Duties/Responsibilities: 

• Provide high-quality and best-in-class service to clients via telephone calls, emails, and other channels.
• Consistently take initiative to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Proactively liaise with various departments to assist in resolving clients’ queries.
• Proactively learn about the financial markets, CFD industry, and trading platforms.
• Actively assist with proof reading and translation of content as required.

• Prior experience in Customer Service or Financial Institutions is preferred but not essential.
• Strong eagerness to learn about financial markets, including forex, global share indices, commodities, and cryptocurrencies.
• Fluency in verbal and written English is essential.
• Fluency in German and/or Portuguese is also a must. 
• Enthusiasm for customer service and problem-solving.
• Excellent communication skills, both verbal and written.
• Strong sense of integrity.
• Willingness to commit to long-term career growth and professional development.
• Open-minded and cooperative personality.
• Critical thinking and problem-solving skills.
• Advanced MS Office skills.

• Attractive salary.
• Performance-related bonus.
• Private medical insurance.
• Fitness membership allowance.
• Be part of a dynamic and multi-cultural team.
• Career growth opportunities with global offices.