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You will join FxPro as a Client Operations Officer for our Russian desk, supporting clients with deposits and withdrawals, profile activation, and KYC/AML checks in line with internal procedures. You will also provide first-line support via chat and phone, coordinate with payment providers when needed, and maintain accurate CRM records and daily/weekly reporting.
 

Responsibilities

• Process client deposit and withdrawal requests accurately and on time
• Verify client data and ensure all operations follow internal procedures and controls
• Coordinate with payment providers to resolve processing issues and status updates when needed
• Perform client profile activation checks including KYC document review, identity verification, and proof of address validation in line with AML and internal policies
• Provide first-line client support via chat and phone for general questions about company products and services and escalate complex cases to relevant teams
• Log client interactions and requests in CRM and internal systems and maintain clean auditable records
• Maintain daily and weekly internal reporting on processed requests volumes and exceptions
   

Requirements

• 1+ year of experience in Back Office, Payments or Client Support
• Fluent English and Russian written and spoken
• Strong computer literacy and ability to work quickly and confidently with CRM and internal systems
• High attention to detail and accuracy with a consistent record of error-free processing
• Ability to strictly follow procedures, guidelines, and compliance requirements
• Nice to have experience in Forex, FinTech, or Online Trading
• Nice to have understanding of payment methods and flows such as cards, bank transfers, and crypto and common payment issues

Our benefits

• Competitive compensation package
• Medical insurance
• Provident fund
• In-house gym with a personal trainer
• Free daily lunch catering, snacks, and beverages
• Company discount card for various products & services
• 21 days of annual leave and 10 days of sick leave annually
• Shuttle bus service from Limassol
• Birthday gift