Single Job

Our client, a Fintech Company in Limassol, is looking for a Control Desk Specialist for ensuring operational compliance, monitoring trading activity, and supporting internal stakeholders.

Responsibilities:

• Monitor dashboards for technical and financial anomalies using internal tools;
• Oversee trading activity to ensure alignment with company policies and compliance standards;
• Track billing system activity, including deposits and withdrawals, and flag irregularities;
• Prepare internal reports and escalate cases to the Team Lead, Chief Compliance Officer, and relevant departments;
• Communicate with technical teams and exchange representatives to resolve issues in real-time;
• Respond to customer inquiries via email (only), ensuring timely and professional resolution;
• Collaborate with cross-functional teams to maintain platform reliability and compliance.

Requirements:

• Willingness to work onsite in our Limassol office (mandatory);
• Fluency in spoken and written English;
• Previous experience working night shifts (required);
• Background in prediction markets, event contracts, sporting events, or financial markets, including options and derivatives;
• At least 2 years experience in Forex, trading, or financial markets; such as a dealer, trading desk, back-office, KYC.
• Strong attention to detail and ability to work under pressure;
• Experience in customer service or client-facing roles is a plus;
• Interest in finance, trading, or fintech is a plus;
• High stress tolerance, responsibility, and ability to act independently.

Working hours:

• The working hours are a variation of the following (rotating weekly):
  ​​​​​​​
  • 0:00-8:30am
  • 8:00am-4:30pm
  • 11:00am-7:30pm
  • 2:00pm-10:30pm
  • 4:00pm-0:30am
  • 8:00pm-4:30am 
     
• It's a hybrid role (day shifts are office-based and night shifts are home-based)