Single Job

For a client of ours who is a Legal Corporate & Fiduciary Company working closely within the FX sector in Limassol they are looking for a Quality Control Officer with FX experience to join their growing company and team.

The Company is providing support in legal, corporate, compliance, and risk management services. By offering administrative legal support, entity formation, compliance program implementation, and operational risk advisory, the Company enables clients to navigate complex regulatory environments with greater confidence and efficiency.
 

Duties & Responsibilities:  

• Participate in the assessment and investigation of complaints.  
• Provide reports according to the company’s Quality Control standards and guidelines. 
• Ensure compliance with quality standards by studying inbound and outbound monitoring. 
• Conduct support, provide guidance and demonstrate reports for Conversion and Retention calls with misconducted calls and/or flag investigation. 
• Be responsible for call reports from client complaints, providing Flags Tittle explanation for regulated as required. 
• Provide recommendations to influence improvements on quality activities and inspections.  
• Perform any other related duties as assigned. 

Requirements: 

• BSc Degree Quality Management, Engineering or any related field. 
• 2-3 years of experience in a similar role within the forex/fintech industry. 
• Strong attention to detail and In-depth understanding of industry standards. 
• Excellent communication skills both verbal and written in English. 
• Skilled in problem solving, punctuality, ability to work under pressure. 
• Familiarity with quality control tools and CRM systems.  
• Excellent knowledge of Microsoft Office. 

Benefits:  

• Attractive remuneration package according to qualifications and experience. 
• 2500-3000 Gross Monthly
• Private Medical Insurance after completion of the first 3 months of employment. 
• Discretionary performance bonus and annual salary review. 
• Employee Referral Bonus. 
• 21 days of Annual Leave. 
• 5 days of Paid Sick Leave. 
• Corporate discounts. 
• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.  
• Amazing Opportunities for career advancement vertically and horizontally. 
• Magnificent Corporate Events and Team building activities.