Single Job

The company's top-notch team of professionals is rapidly growing, and they are currently looking for a Senior Payments Operations Officer to join them at their company location in Limassol.

 

• They are a specialized company for outsourced omnichannel customer support, experience, and complaint handling.
• Their aim is to optimize your clients' experience, established upon the reliability and security of their services.
• They are seeking a highly skilled and experienced Senior Payments Operations Officer to join their team in Cyprus. 
• As a Senior Payments Operations Officer you will mainly be responsible for monitoring the full financial cycle of the client base in accordance with the company’s policies and procedures.  

Responsibilities: 

• Establish and maintain strong relationships with banking partners and payment service providers (PSPs) to ensure the seamless execution and completion of financial transactions. 
• Lead the resolution of complex payment-related issues by coordinating with correspondent banks and third-party PSPs, ensuring minimal disruption to operations. 
• Oversee the end-to-end monitoring of processed and pending withdrawals, ensuring compliance with internal policies, regulatory requirements, and established SLAs. 
• Exercise full ownership of the payment processing function, executing withdrawals and payments through online banking platforms and PSP systems in accordance with company policies and controls. 
• Act as a key liaison with internal stakeholders, providing timely updates on new payment solutions, technical incidents, service downtimes, and the availability of banking infrastructure. 
• Supervise client deposit flow, ensuring all successful transactions are accurately reflected in client accounts, and proactively addressing any discrepancies or delays. 
• Ensure compliance with internal operational manuals (IOM) and AML frameworks by verifying client activity and documentation; support client-facing teams with depositrelated queries and escalations. 

Requirements: 

• University degree in Finance, Economics, Accounting, Business, Management, or related field. 
• At least 2-4 years of experience within the financial services industry. 
• Ability to perform duties efficiently with a strong attention to detail. 
• Proficient verbally and written in the English language. 
• Excellent knowledge of Microsoft Office tools with a focus on excel sheets. 
• Excellent organizational and communication skills. 
• Self-starter but also strong team player.

Benefits:  

• Up to 4k Gross monthly, according to qualifications and experience. 
• Private Medical Insurance after completion of the first 3 months of employment. 
• Discretionary performance bonus and annual salary review. 
• Employee Referral Bonus. 
• 21 days of Annual Leave. 
• 5 days of Paid Sick Leave. 
• Corporate discounts. 
• Free parking Spot. 
• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week. 
• Amazing Opportunities for career advancement vertically and horizontally. 
• Magnificent Corporate Events and Team building activities. 
• And many more….