Single Job

Our client, a Technology Solutions Provider in Limassol is looking for a motivated and customer-focused 1st Line IT Support Technician to join the team of their client, a forex company, in Limassol. As the first point of contact for all IT-related issues, you will play a critical role in ensuring smooth day-to-day operations for our financial institution. This role involves supporting users both locally and internationally, as we have offices and team members based in various locations around the world. It’s an excellent opportunity for someone early in their IT career who wants to work in a fast-paced, professional, and globally connected environment.
 

Responsibilities:

• Act as the first point of contact for users seeking technical assistance (via phone, email, or in person)
• Support users across multiple international offices and time zones
• Log, prioritize, and track support requests through the ticketing system
• Provide first-line support for hardware, software, network, and system-related issues
• Troubleshoot and resolve technical issues or escalate to 2nd/3rd line support as necessary
• Set up and configure new desktops, laptops, mobile devices, and peripherals
• Assist with user account management (password resets, permissions, onboarding/offboarding)
• Maintain and update technical documentation and user guides
• Ensure timely follow-up and resolution of all IT requests
• Monitor and maintain office IT infrastructure to ensure minimal downtime

Requirements:

• At least 1 year proven experience or relevant education in IT support or helpdesk environment
• Strong knowledge of Windows OS, Microsoft Office 365, and common desktop applications
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work both independently and as part of a team
• Fluency in English (written and spoken); Greek is an advantage
• Right to live and work in Cyprus

Desirable Qualifications (Optional):

• IT certifications such as CompTIA A+, Microsoft MTA/MCP, or similar
• Experience in a regulated or financial services environment
• Familiarity with remote support tools and techniques

Working hours:

• The working hours are Monday – Friday from 09:00 to 18:00 with 1 hour lunch break (onsite role)