Home

The company's top-notch team of professionals is rapidly growing, and they are currently looking for Client Relations Officers - German speaking to join them at their company location in Limassol.

They are a specialized company for outsourced omnichannel customer support, experience, and complaint handling. Our aim is to optimize your clients' experience, established upon the reliability and security of your services.
 

Duties & Responsibilities: 

• Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.
• Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
• Presenting detailed summaries of complaints to the Head of Department.
• Negotiating suitable resolutions to complaints with clients.
• Ensuring that all formal replies are provided accordingly depending on the task.
• Providing complaints-related reports as requested.
• Ensuring tickets and data capturing is accurate and timeous. 
• Perform any other related duties as assigned.

Requirements:

• BSc Degree at any related field.
• Languages: English, German, Portuguese, Spanish are highly preferred. 
• Skilled in problem solving, punctuality, ability to work under pressure.
• Experience with ticketing systems and CRM.
• 3 years of experience in the Forex industry will be considered an advantage.
• Previous experience as account managers, support agents, Back Office, Compliance.
• Excellent knowledge of Microsoft Office (Excel, Word)
• Fluent in English & German
• Ability to handle large amount of data.
• Attention to details & ability to follow procedures.

Benefits: 

• 2-2.5k Gross qualifications and experience.
• Private Medical Insurance after completion of the first 3 months of employment.
• Discretionary performance bonus and annual salary review.
• Employee Referral Bonus.
• 21 days of Annual Leave.
• 5 days of Paid Sick Leave.
• Corporate discounts.
• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week. 
• Amazing Opportunities for career advancement vertically and horizontally.
• Magnificent Corporate Events and Team building activities.
• And many more.

Working hours :

• 9am - 6 pm