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CareerFinders, on behalf of our client, a regulated Investment Firm with expanding operations in Cyprus, we are seeking to recruit a Client Support Representative to join their growing team based in Limassol. As a Client Support Representative you will primarily be responsible for providing high-quality and best-in-class service to clients via telephone, email and live chat. Any previous customer service experience working in the Financial Service sector is desirable, but not essential and you will need to be fluent in verbal and written English, with knowledge of any of the following languages considered a significant advantage: Polish, Italian, Spanish, or Portuguese.

Rotational shift patterns apply for this position (08:00 - 16:00 & 15:00 - 23:00).

Key Duties/Responsibilities:

• Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
• Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
• Proactively liaise with various departments to assist in resolving clients’ queries.
• Proactively learn about the financial markets, CFD industry, and trading platforms.
• Actively assist with proof reading and translation of contents as required.

Key Skills/Experience:

• Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
• Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.
• Proficient in English to a professional level. 
• Fluency in Polish, Italian, Spanish, and/or Portuguese is highly desirable. 
• Enthusiasm about customer service and problem-solving.
• Excellent communication skills both verbal and written.
• Strong sense of integrity.
• Willingness to commit to long-term career growth and professional development.
• Open-minded and cooperative personality.
• Critical thinking and problem-solving skills.
• Advanced MS Office skills.

Key Benefits:

• Be part of a dynamic and multi-cultural team.
• Career growth opportunities with global offices.
• Competitive salary.
• Performance-related bonus.
• Private medical insurance.
• Education subsidy & full-paid Study Leave.
• Fitness membership allowance.