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IronFX is currently seeking for a Customer Support Supervisor to lead our growing team.

You’ll oversee daily operations, mentor team members, and ensure exceptional client service across email and live chat. If you’re a proactive leader passionate about people’s service, shape the future of our customer experience.

Job Description:

• Supervise and monitor the performance of the customer support team and oversee their day-to-day operation (via email, and live chat)
• Delegate tasks and set deadlines to the customer support team
• Provide training to new and existing employees
• Resolve client queries and provide support when required
• Be the liaison between client’s requests, customer service and back-office operations
• Ensure that all client’s requests are processed on time with no delay
• Draft, monitor daily reports and complete tasks assigned to them by the Head of Department or Management at a high level
• In addition to these duties the Employee may from time to time be required to undertake additional or other duties within his/her capacity as necessary to meet the needs of the Employer’s business.

Person Specification:

• Minimum of 4-5 years’ experience in customer support, with at least 1 year in a supervisory or team lead role.
• Previous experience in managing email and live chat support channels is highly desirable.
• Strong knowledge of customer support tools (LiveChat, Jira, Freshdesk Ticketing) and MS Office.
• Strong empathy and active listening skills, ensuring customer concerns are understood and addressed as well as the ability to handle conflict with professionalism.
• Proven ability to lead, coach, and train a team effectively obtaining a proactive, solutions-oriented mindset.
• Excellent communication skills with the ability to build trust and maintain positive relationships with clients and colleagues.
• Exceptional organizational skills with the ability to delegate, set deadlines, and monitor performance.
• Professional, detail-oriented, and adaptable to additional duties as required

Remuneration & Benefits

• Competitive Salary based on your experience and qualifications
• Private Medical Insurance Plan to support your health
• Daily Homemade Lunches provided at our Limassol office
• On-Site Cafeteria in Limassol with fresh snacks, cakes, and beverages
• Free On-Site Parking available at both Limassol and Nicosia premises
• Early leave Benefit & Hybrid Work Model to support your work-life balance
• Team Building Activities and regular Corporate Events
• Corporate Discount Card offering special rates at a wide range of retail stores, universities, gyms, water park and more
• Birthday gifts to celebrate your special day
• Long-Term Appreciation Rewards team members reaching key milestones enjoy enhanced benefits
• Career Growth Opportunities and continuous personal and professional development