Single Job

My client is a Limassol based Neobank offering online secure, transparent and seamless financial services and advanced multicurrency management and they are looking to recruit a Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department.

Main Duties & Responsibilities:

• Sort and address pending transactions by priority to maintain timely processing.
• Conduct KYC checks to maintain Compliance standards.
• Communicate with clients via email when additional information or documentation is required to process pending transactions.
• Provide responsive and efficient client support through email, live chat, phone, and by addressing various client inquiries.
• Identify potentially unusual, suspicious, or fraudulent activities and escalate these cases to the Compliance department.
• Coordinate document translations into English when necessary.
• Perform general administrative tasks as part of daily operations.

Candidate Profile:

• Excellent Customer Service Skills 
• Attention to detail & high level of accuracy 
• Good verbal and communication skills
• Available to be working with shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30)
• Available to be working on Public Holidays (on rotation)
• Familiarity with the Portuguese language will be considered an advantage
• Familiarity with payment methods will be considered an advantage
• Familiarity with the Financial markets will be considered an advantage
• Experience with KYC and AML procedures will be considered an advantage.

Working hours: 

• Monday to Friday 9:00am to 6:00pm (1 hour lunch break).

What We Offer:

• Competitive Salary based on experience (please specify your expectations).
• Opportunities for growth and development
• A professional, dynamic, and growth-oriented environment.
• Professional team and friendly environment
• Daily snacks, beverages, parties & company events.
• 22 days of annual leave per year.