Single Job

Our client, a CySEC-regulated and licensed Fintech Start-up based in Limassol, is looking for a Customer Support Representative to join their growing team in Limassol.

Responsibilities: 

• Respond to customer inquiries via email, chat or phone.
• Provide accurate information about products, services, policies, and procedures.
• Handle complaints or concerns in a calm and professional manner.
• KYC documentation of clients
• Troubleshoot and resolve customer issues efficiently.
• Escalate complex or unresolved issues to appropriate departments or supervisors.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain detailed records of customer interactions in CRM or ticketing systems.
• Update internal knowledge bases and customer FAQs.
• Communicate customer feedback to relevant teams for improvement.
• Stay up to date with new product features, updates, and company policies.
• Use product knowledge to educate and guide customers effectively.
• Build and maintain long-term customer relationships.
• Aim to improve customer satisfaction and loyalty.
• Offer solutions or alternatives to retain customers when necessary.

Requirements:

• Bachelor's degree
• At least 1 year of relevant working experience in the industry
• Computer Literacy
• Greek and English fluency. Any other European language is an advantage
• Ability to work on Public Holidays 

Working hours:

• Mon-Fri: 9am-6pm
• Onsite

Salary:

• Up to 2,300EUR - depends on experience.