Single Job

We provide comprehensive suite of financial services and cutting-edge technology solutions to empower financial services institutions and provide a seamless user experience. We partner with leading forex and CFD brokers, providing them with a robust trading platform, payment services, CRM solutions and marketing services.

Role

We are seeking a Customer Support Agent to join our growing Trade Support team and deliver a high quality service to clients on behalf of our customers.  The Customer Support Agent will be responsible for collating providing support to clients via chat, email and phone and provide onboarding support in the collation of KYC documents.

Responsibilities:

• Partner with our customers and their internal teams in providing a high-quality service.
• Assist with the collation of KYC documents for new clients and partner with our customer’s internal teams in ensuring regulatory requirements are met.
• Support our customers’ clients via chat/email/phone and assist with any troubleshooting.
• Support our customers internal departments with any ad hoc information or data request.
• Where relevant, identify and enhance internal procedures, systems and controls.
• Completing any ad-hoc projects as instructed from time to time.

Requirements:

• Previous experience in a customer service role, preferable
• Excellent proficiency in the English language, both verbal and written. Proficiency in any additional language is advantageous.
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Strong attention to detail
• Excellent problem-solving abilities
• Customer-oriented with a strong willingness to achieve results
• Strong knowledge of Microsoft O365 applications
• Strong ability to learn and navigate new systems/ platforms quickly and efficiently

If you are interested in applying for the position, please email your CV and/ or cover letter to [email protected].

UART is committed to providing reasonable accommodations in our job application procedures for individuals with disabilities. Please inform us if you need any assistance completing any forms or to otherwise participate in the application process.