Single Job

Your daily activities as a Customer Support Agent will be:

• Client support (Phone, Chat, Email)
• Checking website content
• Content translations
• Control the pending applications
• Request documents from the clients
• Resolve tasks from the Compliance department
• Retention
• Cross-sell
• Upsell
• Additional tasks from Team Lead

You are best for this role if you have/are:

• Willingness to work with clients
• English language B2
• Portuguese language C1-C2 or native
• PC and MS Office knowledge
• Spanish language (would be good to have, but not mandatory)
• Forex knowledge (would be good to have, but not mandatory)

We are glad to offer:

• Meaningful and impactful role within a regulated global fintech company.
• Competitive salary, and bonus schema related to the company's financial results.
• Amazing personal growth experience - paid external training and access to the professional literature.
• Professional and personal development in a very dynamic and multicultural environment.