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Support Officer (Forex) – Limassol

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Job Overview

Job Description

Advance Career, on behalf of our client, a Forex Company with offices in Limassol, is seeking to recruit a Support Officer;

Responsibilities:

  • Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours as per company policy
  • Resolves misunderstandings and handles “difficult” client in a polite and professional manner
  • Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeps up to date with promotions and products offered by the company
  • Maintain confidentiality and professionalism in all instances
  • Complete service-related tasks as requested by the manager
  • Reviews clients’ documents in the KYC system and replies to client emails related to account verification
  • Requests relevant documents from clients in case they are not provided
  • Follows and keeps up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Qualifications:

  • Experience in customer care or any other relevant field
  • Knowledge of Indonesian, Thai, Malay, Arabic, Spanish, Portuguese, French, Hindi, Urdu or
  • Bengali will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Eligible to work in Cyprus

Benefits:

  • An attractive remuneration package will be offered to the successful candidate.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below.

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Employer
This job has been Expired
Advance Career
With our headquarters in Limassol, Cyprus, Advance Career Ltd provides superior recruitment services for both locally based and international companies within the domestic sector. Advance Career brings a fresh and innovative approach to recruitment services, acting as liaison between the candidate a