Job Overview
Advance Career, on behalf of our client, a Forex Company with offices in Limassol, is seeking to recruit a Support Officer.
Responsibilities:
- Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
- Resolving misunderstandings and handles “difficult” client in a polite and professional manner
- Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
- Promoting the products and services offered by the company to the clients by means of chat system and e-mail
- Providing feedback on the development of the products and services offered by the company according to the interaction with clients
- Keeping up to date with promotions and products offered by the company
- Maintaining confidentiality and professionalism in all instances
- Completing service-related tasks as requested by the manager
- Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
- Requesting relevant documents from clients in case they are not provided
- Following and keeping up to date with new internal procedures
- Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service
Qualifications:
- Experience in customer care or any other relevant field
- Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu,
- Filipino or Bengali will be considered an advantage
- Strong English communication skills, both written and verbal are a must
- Strong customer care skills
- Excellent client handling skills
- Strong communication and interpersonal skills
- Excellent organisational skills
- Business acumen
- Teamwork and problem-solving skills
- Hard working and able to cope under pressure
- Excellent computer literacy
- Willingness to do morning, afternoon and night shifts on a weekly basis
- Eligible to work in Cyprus
Benefits:
- An attractive remuneration package will be offered to the successful candidate.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below.
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Employer
Advance Career
With our headquarters in Limassol, Cyprus, Advance Career Ltd provides superior recruitment services for both locally based and international companies within the domestic sector. Advance Career brings a fresh and innovative approach to recruitment services, acting as liaison between the candidate a