Advance Career, on behalf of our client, a Forex Company in Limassol, is seeking to recruit Spanish Speaking Customer Support Officers;
Acting as the essential link between clients and the Spanish FX market
Assisting clients by reporting trends and providing market information
Addressing client queries regarding trading and the instruments that are available to them
Training new clients on the company’s platforms and trading tools
Providing an understanding of technical and fundamental analysis to clients
Continuously providing clients with market updates
Understanding the client’s needs and trading profile in order to provide support and guidance where required
Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
Be able to cross-sell company services to provide client improvement
Liaise with other departments, when required, to escalate and resolve issues and/or report faults
Maintain high levels of client acquisition, retention, and re-activation
A minimum of 1 year’s previous Customer service and support experience
Fluent in Spanish and English Languages.
Working Night Shifts: 16:00PM until 01:00AM
Excellent communication and organizational ability.
Strong sales and retention skills.
An attractive remuneration package will be offered to the successful candidate.
Interested in this position?
Apply by clicking on the “Apply now” button below.
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