Spanish-speaking Call Monitoring Officer (VAC-B379)

  • Limassol, Cyprus
  • Limassol, Cyprus
  • Job id : 977916838
  • Specialism : Customer Support
  • Post Date: May 4, 2022
  • Expires In : 21 Days
  • Apply Before: August 31, 2022
  • Applications 5
  • Views 658
Job Overview

Our client, a CySEC regulated Forex Company in Limassol, is looking to recruit a Spanish Speaking Call Monitoring Officer. In this role you will have the capacity to get things done through persuasion, collaboration, and effective communication, able to work independently, with minimal supervision. Training will be provided.



Dealing with client complaints and legal matters related to Compliance 

Monitoring recorded calls on a daily basis

Prepare call monitoring reports (weekly, monthly, quarterly) 

Quality assurance performance: assess and evaluate the Conversion and Retention Officers’ work

Reviewing, approving and monitoring marketing communication, materials and publications in Spanish 

Providing the assistance to the Head of Compliance with preparing the training and educating material for Spanish speaking staff of the Company to improve client communication practices 



Fluency in Spanish and English –both verbal and written. 

Any additional language will be considered as an advantage.

Great listener with attention to detail

Critical thinker

Previous work experience in a call monitoring/Compliance role is desirable, but not mandatory as the continuous education training and mentoring will be provided by the Company

Ability to multitask in a fast-paced team environment

Proficiency in MS Office


Working Hours:

9am –6pm, Monday to Friday


Are you interested in this position?

Apply by clicking on the “Apply now” button below.

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StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas