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Russian-Ukrainian Speaker Client Manager

This job has been Expired
  • Specialism : Customer Services
  • Post Date: May 20, 2024
  • Expires In : -1 Days
  • Apply Before: June 20, 2024
  • Applications 0
  • Views 674
Job Overview

Our client a Forex company with international presence is looking to hire a Russian-Ukrainian Speaker to be acting as client manager for the company.The Client Manager will be responsible for providing exceptional support and service to clients within the brokerage sector, specifically focusing on Forex, CFD, and Shares. This role involves managing client relationships, resolving inquiries, providing trading assistance, and ensuring overall client satisfaction. The ideal candidate will have a strong background in finance and trading, excellent communication skills, and a client- centric approach.

Location: 

Hybrid-Working remotely

Responsibilities include:

  • Serve as the primary point of contact for clients, addressing their needs and concerns promptly and professionally
  • Develop and maintain strong, long-term relationships with clients
  • Assist clients with trading-related inquiries and issues, including platform navigation, order execution, and account management.
  • Provide clients with timely and accurate market information, trading insights, and updates.
  • Monitor clientsʼ trading activities to ensure compliance with regulatory requirements.
  • Guide new clients through the on boarding process, ensuring all necessary documentation and compliance checks are completed.
  • Educate clients on the brokerageʼs products, services, and trading platforms.
  • Proactively reach out to clients to ensure their needs are being met and to gather feedback on services provided.
  • Work closely with the sales, compliance, and trading teams to deliver a seamless client experience
  • Share insights and feedback from clients with internal teams to improve products and services
  • Maintain accurate records of client interactions, issues, and resolutions.
  • Prepare regular reports on client satisfaction, retention rates, and other relevant metrics
  • Address and resolve client complaints in a timely manner.
  • Manage day to day client communications as the client’s primary point of contact
  • Overseeing customer account management
  • Be the advocate for the client’s success
  • Ensure the timely and successful delivery of solutions according to customer needs
  • and objectives
  • Acting as a channel of communication between clients and the organization.
  • Prepare reports on account status

Requirements and skills

  • Bachelorʼs degree in Finance, Economics, Business, or a related field.
  • Strong understanding of financial markets, trading platforms, and investment products.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple clients and tasks simultaneously.
  • Proficiency in MS Office and CRM software.
  • Fluency in Russian Ukrainian and English

 

Preferred Skills:

Minimum of 3 years of experience in client management within the financial services industry, preferably in Forex, CFD, or shares trading.

Experience with popular trading platforms such as MetaTrader 4/5.

Knowledge of regulatory requirements in the brokerage industry.

 

Are you interested in this position?

Apply by clicking on the “Apply Now” button below.

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Russian-Ukrainian Speaker Client Manager

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