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Production Support Engineer

Job Overview

Responsibilities:

  • Resolve production issues and incidents to a variety of our products by managing tickets from start to finish, escalating to other teams if necessary.
  • Manage multiple tasks/tickets according to priority and with minimal guidance.
  • Investigate, diagnose production issues, pinpoint the affected systems by analysing logs and error messages.
  • Liaise with 3rd party service providers and internal teams to resolve the issue.
  • Identify root cause, escalate tickets to other teams, recommend enhancements of monitoring, logging and debugging tools where necessary.
  • Contribute to writing team specific knowledge base and user manuals.
  • Work with other team members to take over active support issues.

Requirements:

  • 2-3 years of experience in level 1 or 2 support.
  • Good technical experience with Windows or Linux/Unix OS.
  • Strong verbal and written communication skills in English.
  • Sense of urgency with customer focus approach to problem-solving.
  • Strong analytical, prioritization, and time management skills.

It is an advantage if you have:

  • Experience with FIX protocol.
  • Networking knowledge.
  • Experience with JIRA, SQL, Python, REST or other APIs.

Benefits:

  • Competitive compensation package including a 13th salary.
  • Relocation package and visa arrangements for the employee and family members (if applicable).
  • In-house gym with a personal trainer.
  • Free meals and beverages at the in-house cafeteria.
  • Medical and Life insurance.
  • Provident fund.
  • Company Discount Card for various products and services.

Are you interested in this position?

Apply by clicking on the “Apply now” button below.

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Employer
FX PRO
Ever since our establishment, FxPro has successfully expanded to serve retail and institutional clients in more than 170 countries - and we are still growing. FxPro offers Contracts for Difference (CFDs) on 6 asset classes: Forex, Shares, Spot Indices, Futures, Spot Metals and Spot Energies. We prov