Portuguese-speaking Retention Officer (VAC-B769)

  • Limassol, Cyprus
  • Job id : 856415877
  • Specialism : Retention Officers
  • Post Date: September 21, 2022
  • Expires In : 354 Days
  • Apply Before: December 31, 2022
  • Applications 7
  • Views 562
Job Overview

Our client, a CySEC licensed FX Company in Limassol, is looking to hire an experienced Portuguese-seaking Retention Officer.



  • Building, developing and maintaining strong professional business relationship with clients mainly by phone, email and social networks
  • Promoting the Company’s products and services in an effective and efficient manner as to maintain an adequately high sales conversion ratio as stipulated by the KPIs set by the Company
  • Researching, initiating and executing plans to develop partnerships with online affiliates, affiliates networks and Introducing Brokers (IBs) and ensuring excellent standard of service
  • Handling leads generated and then contacting these prospective clients and selling the Company’s services
  • Assisting clients who wish to open or manage a trading account
  • Informing all existing and potential clients of any new products and promotions that the Company is offering
  • Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the relevant department
  • Providing troubleshooting and support for the basic functions of the trading platform
  • Track contracts that are soon to be expired and contact customers for renewals
  • Analyze customer feedbacks and develop new techniques to ensure customer retention
  • Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
  • Following the guidelines set by the compliance department according to CySEC requirements. 



  • Bachelor’s degree in sales, marketing, or related field.
  • 3+ years’ experience in a similar role
  • Excellent customer service skills
  • Strong conflict resolution skills
  • In-depth knowledge of sales and marketing software
  • Ability to remain calm and professional in stressful situations
  • Advanced communication and interpersonal skills


Working hours:

  • The working hours are 9am – 6pm Monday to Friday

Are you interested in this position?

Apply by clicking on the “Apply Now” button below.

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StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas