Our client, a CySEC licensed FX Company in Limassol, is looking to hire an experienced Portuguese-seaking Retention Officer.
- Building, developing and maintaining strong professional business relationship with clients mainly by phone, email and social networks
- Promoting the Company’s products and services in an effective and efficient manner as to maintain an adequately high sales conversion ratio as stipulated by the KPIs set by the Company
- Researching, initiating and executing plans to develop partnerships with online affiliates, affiliates networks and Introducing Brokers (IBs) and ensuring excellent standard of service
- Handling leads generated and then contacting these prospective clients and selling the Company’s services
- Assisting clients who wish to open or manage a trading account
- Informing all existing and potential clients of any new products and promotions that the Company is offering
- Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the relevant department
- Providing troubleshooting and support for the basic functions of the trading platform
- Track contracts that are soon to be expired and contact customers for renewals
- Analyze customer feedbacks and develop new techniques to ensure customer retention
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
- Following the guidelines set by the compliance department according to CySEC requirements.
- Bachelor’s degree in sales, marketing, or related field.
- 3+ years’ experience in a similar role
- Excellent customer service skills
- Strong conflict resolution skills
- In-depth knowledge of sales and marketing software
- Ability to remain calm and professional in stressful situations
- Advanced communication and interpersonal skills
- The working hours are 9am – 6pm Monday to Friday
Are you interested in this position?
Apply by clicking on the “Apply Now” button below.
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