Mandarin Speaking Customer Support Officer

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Job Overview

Advance Career Ltd, on behalf of our client, a leading CySec regulated Forex company, is seeking to recruit a Mandarin Speaking Customer Support Officer;


  • Handle all client queries via live chats, emails, and phone calls for mandarin speaking clients of the Group.
  • Any other duty assigned by the Head of Customer Support Department.
  • Will process appropriate verification procedures according to client classifications (KYC).
  • Will be the first point of contact for existing clients and assist internally all other departments according to their needs.


  • 1+ year experience in a Customer Support position in a regulated financial services company will be considered an advantage.
  • Excellent knowledge of the English Language both written and oral, is a Must.
  • Excellent knowledge of Mandarin language both written and oral, is a Must.
  • Deep Understanding and experience with financial products and ETDs such as Futures &
  • Options, will be considered a big advantage.
  • College or university degree.
  • Organized, diligent and detail oriented.
  • Computer literate, good capacity of Microsoft Office applications.
  • Professionalism, work ethic, Self-motivation, and a Team player.
  • Positive can-do attitude.
  • Flexible to work on Public holidays on rotation.
  • Working Hours 09:00-18:00 (1 hr. lunch break) from Monday – Friday.


  • An attractive remuneration package will be offered to the successful candidate.

Are you interested in this position?

Apply by clicking on the “Apply now” button below.

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Advance Career
With our headquarters in Limassol, Cyprus, Advance Career Ltd provides superior recruitment services for both locally based and international companies within the domestic sector. Advance Career brings a fresh and innovative approach to recruitment services, acting as liaison between the candidate a