Advance Career Ltd, on behalf of our client, a leading CySec regulated Forex company, is seeking to recruit a Mandarin Speaking Customer Support Officer;
- Handle all client queries via live chats, emails, and phone calls for mandarin speaking clients of the Group.
- Any other duty assigned by the Head of Customer Support Department.
- Will process appropriate verification procedures according to client classifications (KYC).
- Will be the first point of contact for existing clients and assist internally all other departments according to their needs.
- 1+ year experience in a Customer Support position in a regulated financial services company will be considered an advantage.
- Excellent knowledge of the English Language both written and oral, is a Must.
- Excellent knowledge of Mandarin language both written and oral, is a Must.
- Deep Understanding and experience with financial products and ETDs such as Futures &
- Options, will be considered a big advantage.
- College or university degree.
- Organized, diligent and detail oriented.
- Computer literate, good capacity of Microsoft Office applications.
- Professionalism, work ethic, Self-motivation, and a Team player.
- Positive can-do attitude.
- Flexible to work on Public holidays on rotation.
- Working Hours 09:00-18:00 (1 hr. lunch break) from Monday – Friday.
- An attractive remuneration package will be offered to the successful candidate.
Are you interested in this position?
Apply by clicking on the “Apply now” button below.
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