German or English Customer Support (VAC-B21089M)

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Job Overview

Our client, a CySEC Regulated FX Company based in Limassol, is looking to hire a candidate to fill the position of German or English Customer Support.  



  • Responding to client queries relating to account management
  • Provide client support including technical, operational.
  • Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
  • Build on Client relationship management
  • Assisting in the implementation of new procedures and processes.
  • Adhere to revisions to existing compliance practices and procedures
  • Co-operation and participation with ongoing training program
  • Interacting with other departments as necessary to meet client’s needs
  • Maintaining professionalism at all instances



  • Fluency in English. German skills are big advantage
  • Previous experience in a Customer Support role in FX will be considered an advantage
  • Attention to details and quality of work
  • European citizenship
  • Client facing experience
  • Genuine interest in financial markets
  • Basic IT troubleshooting skills.
  • Ability to perform in a fast-paced environment


The working hours are 9am-6pm / 10am-7pm for the first months and then it will be 12pm – 9pm 3 to 4 times a week and the other days 9am-6pm / 10am-7pm


Interested in this position?

Apply by clicking on the “Apply now” button below.

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StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas