Funding Support Specialist (Forex) – Limassol

Job Overview

Advance Career Ltd, on behalf of our client a well-established global Forex and CFD Broker seek to recruit a Funding Support Specialist to join the team in Limassol:

Responsibilities:

• Validating and executing transactions from CRM (deposits, withdrawals, transfers) via different payment channels.
• Validating and executing manual transactions when required.
• Reporting large transaction requests to Compliance and Dealing.
• Liaise with other departments to escalate and resolve any Funding issues.
• Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.
• Following transaction inquiries/requests via the company’s communication channels.
• Following up pending cases (funding related) that may reach the Backoffice.
• Investigating and resolving any discrepancies in payments by communicating with banks and processors.
• Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
• Applying Daily and Monthly Reconciliation processes.
• Reconciliation of automated and manual transfers.
• Following up with Funding email flow.
• Following up with any task requested by the Head of Funding.
• Cooperating and assisting other Departments on understanding client funding issues.
• Any other duties reasonably required for the role.

Qualifications:

• University degree in finance/Economics or a related field
• 1 year industry experience in a similar role.
• Previous experience with Cashiers such as Praxis & Bridgerpay would be desirable.
• The ability to speak in Spanish and/or Mandarin/ Vietnamese would be desirable.
• Strong analytical, prioritization and organizational skills
• Excellent IT skills
• Accuracy, precision, and attention to detail
• Independent, self-motivated, with ability to adapt and be flexible in a team environment.
• Ability to demonstrate good judgement and decision making.
• Fluency in English written and spoken
• Flexible to work shift patterns

Benefits:

• An attractive remuneration package will be offered to the successful candidate

Are you interested in this position?

Apply by clicking on the “Apply Now” button below.

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