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Farsi/Arabic Speaking Customer Support Officers (Forex) – Limassol

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Job Overview

Job Description

Advance Career Ltd, on behalf of our client, a Forex Organization in Limassol, is seeking to recruit Farsi/Arabic Speaking Customer Support Officers;

Responsibilities:

  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures.

Qualifications:

  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Farsi languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

Benefits:

  • An attractive remuneration package will be offered to the successful candidate.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below.

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Employer
This job has been Expired
Advance Career
With our headquarters in Limassol, Cyprus, Advance Career Ltd provides superior recruitment services for both locally based and international companies within the domestic sector. Advance Career brings a fresh and innovative approach to recruitment services, acting as liaison between the candidate a