English Customer Support Representative (VAC-B486)

This job has been Expired
Job Overview

Our client is a FinTech company providing trading software and Apps to Brokers and financial institutions are currently looking to recruit a Customer Support Representative to join the team at their Limassol 


The main responsibilities of the role will be:      

  • Responding to client requests and questions via phone, chat and email
  • Assisting with any and all after-sales issues, which may include; collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc
  • Assisting with client training and guide them in learning how to operate the trading platforms
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients


The role requires someone with the following skills and experience:

  • Previous experience a MUST within a Customer Support role within the Forex Industry that involved both written and oral customer interaction
  • Fluency in English 
  • Excellent Computer and CRM skills


The ideal candidate will also have:

  • Ability to communicate effectively, both verbally and in writing
  • Ability to think quickly and logical to diagnose customer problems
  • Excellent administrative & organizational skills
  • Excellent prioritization skills
  • Excellent Microsoft Office Skills – Outlook, Excel, Word, etc.
  • Ability to work with patience and courtesy
  • Work well under pressure
  • Driven
  • Attention to detail


  • The company is offering a competitive salary from 1200 – 3000 Euros based on qualifications and skills plus an excellent benefits package including:
  • After completion of 6 months of service with the company, you will qualify for the following benefits:
  • Parking 
  • Added Leave Benefits 
  • Health & Dental Insurance 
  • Health & Fitness Allowance 
  • Healthy Snacks & Fresh Fruit

Working hours:

  • The working hours will be from 9am to 6pm Monday to Friday


Are you interested in this position?

Apply by clicking on the “Apply now” button below.

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StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas