English Customer Support (Evening shifts) (VAC-B20989M)

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Job Overview

Our client, a CySec Regulated FX Company based in Limassol, is looking to hire a candidate to fill the position of Customer Support Officer with trading experience (Evening shifts).  


  • Responding to client queries relating to account management
  • Provide client support including technical, operational.
  • Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner
  • Build on Client relationship management
  • Assisting in the implementation of new procedures and processes.
  • Adhere to revisions to existing compliance practices and procedures
  • Co-operation and participation with ongoing training program
  • Interacting with other departments as necessary to meet client’s needs
  • Maintaining professionalism at all instances


  • Fluency in English any other European language considered an advantage
  • Previous experience in a Customer Support and Trader role in FX 
  • Attention to details and quality of work
  • European citizenship
  • Client facing experience
  • Genuine interest in financial markets
  • Basic IT troubleshooting skills.
  • Ability to perform in a fast-paced environment

The working hours are shift hours (Rotation is 1 morning shift 9am-6pm followed by 2 evening shifts 2pm-11pm)

Interested in this position?

Apply by clicking on the “Apply now” button below.

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StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas