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Customer Support (VAC-B21295C)

  • Paphos, Cyprus
  • Paphos, Cyprus
  • Job id : 986224758
  • Specialism : Customer Support
  • Post Date: January 12, 2022
  • Expires In : 19 Days
  • Apply Before: February 12, 2022
  • Applications 4
  • Views 596
Job Overview

Our client, a well-established CySEC Certified Financial Investment Firm, is looking to hire Customer Support to join their team in Limassol.

Job Responsibilities

  • Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
  • Resolving misunderstandings and handles “difficult” client in a polite and professional manner
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Completing service-related tasks as requested by the manager
  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Job Requirements

  • Experience in customer care or any other relevant field
  • Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

Package

  • 1200-1400 Gross
  • Quarterly bonuses based on personal performance
  • Corporate fund 
  • Discretionary yearly bonus based on company’s performance 
  • Discount benefit card scheme 
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year

Interested in this position?

Apply by clicking on the “Apply now” button below.

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Employer
StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas