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Job Overview
Job description
- Provide support to customers via telephone, email and live chat
- Resolve client queries and provide support when required
- Be the liaison between client’s requests, customer service and back office operations
- Offer support to the Account Managers
- Ensure that all client’s requests are processed on time with no delays
- Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
- Promote the Company’s services
- Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level
Person Specification
- Previous experience of working in a customer support position
- Previous experience within the Forex industry will be consider as an advantage
- Business fluency in the Japanese language
- Good understanding of the English language, both oral and written
- Excellent communication skills over the telephone and email
- Good time management and priority handling
- Able to pay attention to detail
- Ability to diagnose and resolve problems
- Initiative to find answers to new questions
Remuneration & Benefits:
- Excellent remuneration package
- Benefits package includes Company’s Group Medical Scheme, membership in the Company’s Discount Scheme
- Sponsorship on work related training & professional examination
- Work permit if needed
- In house cafeteria / catering available
Are you interested in this position?
Apply by clicking on the “Apply now” button below.
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Employer
This job has been Expired
IronFX
IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since2010. IronFX is operating under of multiple of reputable licences (UK,Australia,Cyprus,South Africa),brands and offices around the world.