Customer Support Officer (Japanese Speaking)

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Job Overview

Job description

  • Provide support to customers via telephone, email and live chat
  • Resolve client queries and provide support when required
  • Be the liaison between client’s requests, customer service and back office operations
  • Offer support to the Account Managers
  • Ensure that all client’s requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company’s services
  • Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level


Person Specification

  • Previous experience of working in a customer support position
  • Previous experience within the Forex industry will be consider as an advantage
  • Business fluency in the Japanese language
  • Good understanding of the English language, both oral and written
  • Excellent communication skills over the telephone and email
  • Good time management and priority handling
  • Able to pay attention to detail
  • Ability to diagnose and resolve problems
  • Initiative to find answers to new questions


Remuneration & Benefits:

  • Excellent remuneration package
  • Benefits package includes Company’s Group Medical Scheme, membership in the Company’s Discount Scheme
  • Sponsorship on work related training & professional examination
  • Work permit if needed
  • In house cafeteria / catering available

Are you interested in this position?

Apply by clicking on the “Apply now” button below.

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IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since2010. IronFX is operating under of multiple of reputable licences (UK,Australia,Cyprus,South Africa),brands and offices around the world.