Customer Support Officer

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Job Overview

IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. Noteris Services Limited on behalf of IronFX, is looking to hire a dynamic individual to assume the role of Customer Support Officer.

Job Description:

  • Provide support to customers via telephone, email, and live chat
  • Resolve client queries and provide support when required
  • Be the liaison between client’s requests, customer service and back-office operations
  • Offer support to the Account Managers
  • Ensure that all client’s requests are processed on time with no delays
  • Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
  • Promote the Company’s services
  • Draft, monitor daily reports and complete tasks assigned to them by the Head of Department or Management at a high level

Person Specification:

  • Previous experience of working in a customer support position
  • Previous experience within the Forex industry will be consider as an advantage
  • Business fluency in the English language, both verbal and written is mandatory
  • Business fluency in any of the following languages will be considered an advantage: French, Italian, Spanish, Portuguese, German
  • Excellent communication skills over the telephone and email
  • Good time management and priority handling
  • Able to pay attention to detail
  • Ability to diagnose and resolve problems
  • Initiative to find answers to new questions

Remuneration & Benefits:

  • Competitive Salary based on candidate’s experience
  • Participation in the Company’s Medical Scheme
  • Participation in the Company’s Pension Plan
  • Awesome homemade lunch at Company’s premises in Limassol
  • Internal Cafeteria with fresh snacks and drinks
  • Participation in the Company’s Group Discount Scheme
  • Free Parking
  • Unique & friendly working environment with many opportunities for career growth and personal development.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below.

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IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since2010. IronFX is operating under of multiple of reputable licences (UK,Australia,Cyprus,South Africa),brands and offices around the world.