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Customer Support Officer

  • Nicosia, Cyprus
  • Nicosia, Cyprus
  • Specialism : Customer Support
  • Post Date: September 20, 2021
  • Expires In : 2 Days
  • Apply Before: October 20, 2021
  • Applications 7
  • Views 597
Job Overview

Responsibilities

  • Deliver service and support to customers through live chats, emails and phone calls.
  • Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
  • Handle and resolves customer complaints or issues.
  • Provide information to customers regarding the Company’s services and products.
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries.
  • Follow up on the progress of the response to the customer.
  • Perform Back Office and Clients Accounting Department duties as required and update Customer records.
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
  • Provide feedback on the efficiency of the service processes in place.
  • Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.

Requirements

  • University Degree or relevant working experience
  • Excellent command of the English language
  • Computer literacy to a high level
  • Flexible, analytical skills, excellent communication skills, high attention to detail
  • Any knowledge of Finance and Economics is advantageous
  • Ability to work in shifts 24/7 on a rotation basis

Benefits

  • Competitive salary including a 13th salary
  • Medical and life insurance
  • Provident Fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products

Interested in this position?

Apply by clicking on the “Apply now” button below.

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Employer
FX PRO
Ever since our establishment, FxPro has successfully expanded to serve retail and institutional clients in more than 170 countries - and we are still growing. FxPro offers Contracts for Difference (CFDs) on 6 asset classes: Forex, Shares, Spot Indices, Futures, Spot Metals and Spot Energies. We prov