We are looking for an energetic junior , Customer Service Officer to join our existing team who is willing to learn and grow as we expand.
- Delivers service and support to customers through live chats, emails, and phone calls
- Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps
- Handles and resolves customer complaints
- Provides information to customers regarding Company’s services and products
- Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Performs general Back Office and Clients Accounting Department duties during day /night shifts,
Updates Customer records
- Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provides feedback on the efficiency of the customer service process
- University Degree is an advantage but not a must
- Excellent command of the English language and a 2nd language other than English an advantage
- Computer literacy with very good working knowledge of Microsoft Office applications.
- Flexible, outgoing, problem-solving skills, excellent communication skills
- Any knowledge of FX industry is considered an advantage
- Ability to work in shifts on a rotation basis Monday to Friday (09:00-18:00, 14:00-23:00)
Interested in this position?
Apply by clicking on the “Apply now” button below.
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