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Customer Service Officer

  • Limassol, Cyprus
  • Limassol, Cyprus
  • Job id : 715191136
  • Specialism : Customer Support
  • Post Date: September 13, 2021
  • Expires In : 14 Days
  • Apply Before: October 15, 2021
  • Applications 12
  • Views 609
Job Overview

We are looking for an energetic junior , Customer Service Officer to join our existing team who is willing to learn and grow as we expand.  

Responsibilities:

  • Delivers service and support to customers through live chats, emails, and phone calls
  • Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps
  • Handles and resolves customer complaints
  • Provides information to customers regarding Company’s services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Performs general Back Office and Clients Accounting Department duties during day /night shifts,
    Updates Customer records
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provides feedback on the efficiency of the customer service process 

Requirements:

  • University Degree is an advantage but not a must
  • Excellent command of the English language and a 2nd language other than English an advantage
  • Computer literacy with very good working knowledge of Microsoft Office applications.
  • Flexible, outgoing, problem-solving skills, excellent communication skills
  • Any knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis Monday to Friday  (09:00-18:00, 14:00-23:00)

Interested in this position?

Apply by clicking on the “Apply now” button below.

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Employer
Trust Capital TC
Based out of one of Europe’s largest financial hubs, Trust Capital TC is committed to help people learn more about the world of forex and experience a smooth and transparent trading. Our commitment is to take every possible step to deliver the best possible trading experience to our clients to mak