Job Overview
CareerFinders, on behalf of our client, an international Investment Firm with regional operations in Cyprus, we are seeking to recruit a German-Speaking Client Support Representative to join their growing team based in Limassol. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their questions and potential issues/problems. Our client is seeking applicants who possess full verbal and written fluency in both German & English who have the desire to learn about financial markets including Forex, Global Share Indices, Commodities & Cryptocurrencies. Monday to Friday Rotational Shift Patterns Apply for this position. (08.00 – 16:00, 09:00 – 18:00, 11:00 – 19:00 & 15:00 – 23:00)
Key Duties/Responsibilities:
- Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
- Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
- Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
- Proactively liaise with various departments to assist in resolving clients’ queries.
- Proactively learn about the financial markets, CFD industry, and trading platforms.
- Actively assist with proof reading and translation of contents as required.
Key Skills/Experience:
- Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
- Prior experience of working in Customer Services and Financial Institutions is preferred, but not essential.
- Fluency in German and English (verbal and written).
- Enthusiasm about customer service and problem-solving.
- Excellent communication skills both verbal and written.
- Strong sense of integrity.
- Willingness to commit to long-term career growth and professional development.
- Open-minded and cooperative personality.
- Critical thinking and problem-solving skills.
- Advanced MS Office skills.
Key Benefits:
- Be part of a dynamic and multi-cultural team.
- Career growth opportunities with global offices.
- Competitive salary.
- Performance-based bonus.
- Private medical insurance.
- Education subsidy & full-paid Study Leave.
- Fitness membership allowance.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below.
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