Client Support Manager

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Job Overview

AAATrade is a leading regulated investment firm and liquidity provider authorized by the Cyprus Securities and Exchange Commission with license number 244/14, offering investment and ancillary services, including trading on financial instruments, investment advice, portfolio management, and market research. AAATrade aims to provide a transparent trading environment with bespoke advanced online technology.

AAATrade is seeking an experienced and dynamic Client Support Manager who will be responsible for effective client support in line with the Company’s strategy and goals.

Key Responsibilities

  • Leading and managing the operations of the team towards optimal client satisfaction
  • Developing and maintaining positive client relationships
  • Organizing and coordinating client support workflow for maximum efficiency
  • Ensuring compliance with procedures and policies
  • Coaching and motivating the team
  • Identifying training needs and strengthening performance of the team to meet KPIs
Key Requirements

  • At least two years’ relevant managerial experience in the financial industry or related
  • Excellent command of English language (additional language fluency is a plus)
  • Strong communication and negotiation skills
  • CySEC certification, knowledge of MT5, experience with securities are advantageous
Remuneration & Benefits

  • Excellent remuneration package based on experience, skills & performance
  • 22 days’ annual leave
  • Career development
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Company’s group medical scheme, discount card scheme, sponsorship on work related trainings & professional examination
  • Comfortable office in the city center
  • Free complimentary lunch (happy Friday) & Happy hours

Are you interested in this position?

Apply by clicking on the “Apply Now” button below.

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AAA Trade Ltd
Since 2013, we have been assisting retail and institutional investors access the global financial markets by combining advanced multi-asset class technologies, our financial market expertise and unrivalled customer support.We are particularly proud of the fact that irrespective of our clients’ tra