Chinese Customer Support Specialist (VAC-B21229N)

Job Overview

Our client, a leading provider of online foreign exchange (forex) trading, CFD trading and spread betting, is looking for career minded, experienced and motivated individuals for full-time position in the Operations department in our Nicosia office. This role is primarily focused on conducting KYC and back office transaction processing. Note that direct customer communication will be limited to email correspondence and the role will not require you to provide chat or phone support.



Processing and activating new currency trading accounts

Reviewing client applications and supporting documentation

Back office operations: Processing account maintenance requests and transactions (withdrawals, transfers, deposits)

Posting deposits (credit card, wires, online checks)

Customer service and correspondence (primarily via email)

Projects and miscellaneous assignments



Fluency in Chinese – (written and verbal)

Fluency in English (written and verbal)

Good communication skills

Team player willing to work in a friendly team environment

Detail-oriented with a high level of organizational skills

Able to multi-task and meet daily benchmarks/ deadlines in a fast-paced and dynamic business environment


Working Hours: 

40 hours/week – Monday to Friday, 9am-6pm


Interested in this position?

Apply by clicking on the “Apply now” button below.

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StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas