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Chinese Customer Support & Sales Representative (VAC-B21173N)

  • Limassol, Cyprus
  • Limassol, Cyprus
  • Job id : 895654013
  • Specialism : Customer Support
  • Post Date: November 29, 2021
  • Expires In : 141 Days
  • Apply Before: December 29, 2022
  • Applications 0
  • Views 944
Job Overview

Our client is a global award-winning online FX & CFD trading company currently looking to hire an experienced Chinese Customer Support & Sales Representative to join their office in Limassol.

 

Responsibilities:

Responding to client queries relating to account management

Provide client support including technical, operational and basic trading

Responding to incoming inquiries from clients via email, live chat and telephone in a timely and professional manner

Promoting products and services to clients and optimize customers’ satisfaction 

Client relationship management

Assisting in the implementation of new procedures and processes

Adhere to revisions to existing compliance practices and procedures

Co-operation and participation with ongoing training program

Interacting with other departments as necessary to meet client’s needs

Maintaining professionalism at all instances

 

Requirements:

Fluency in Chinese and English

Previous experience in a Customer Support role in FX will be considered an advantage

Attention to details and quality of work 

Educated to a degree level

Client facing experience, preferably in a finance related role

Genuine interest in financial markets

Experience using MT4 and MT5 platforms (basic trading knowledge an advantage, but not necessary)

Basic IT troubleshooting skills

Ability to perform in a fast-paced environment

 

Interested in this position?

Apply by clicking on the “Apply now” button below.

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Employer
StaffMatters Recruitment Specialists
StaffMatters Recruitment has numerous clients across Cyprus who trust us with finding and introducing potential candidates to them for their job vacancies. These clients vary from foreign exchange companies, to legal firms, auditing firms, IT companies, retailers, insurance companies, oil & gas