Arabic Speaking Customer Support Officer

  • Limassol, Cyprus
  • Specialism : Customer Support
  • Post Date: November 9, 2020
  • Expires In : 9 Days
  • Apply Before: December 9, 2020
  • Applications 0
  • Views 63
Job Overview

Advance Career Ltd, on behalf of our client, a Forex Organization in Limassol, is seeking to recruit an Arabic Speaking Customer Support Officer;

Responsibilities:
Effectively managing the company chats, E-mails and calls
Identifying and assessing customer’s needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and action taken
Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Work independently and in teams
Follow standard processes and procedures.

Qualifications:
Proven customer support experience
Experience/background in Forex and the Financial Market is a plus
Excellent command of the English and Arabic languages, both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Excellent communication and presentation skills
Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
-08:00 – 16:00
-16:00 – 00:00
-00:00 – 08:00

Benefits:
An attractive remuneration package as well as shift allowances will be offered to the successful candidate.The successful person will get compensated with shift allowance of 15% for the afternoon and 30% for the night shift.

Interested in this position?

Apply by clicking on the “Apply now” button below.

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Employer
Advance Career
With our headquarters in Limassol, Cyprus, Advance Career Ltd provides superior recruitment services for both locally based and international companies within the domestic sector. Advance Career brings a fresh and innovative approach to recruitment services, acting as liaison between the candidate a