Advance Career Ltd, on behalf of our client, a Forex Organization in Limassol, is seeking to recruit an Arabic Speaking Customer Support Officer;
- Effectively managing the company chats, E-mails and calls
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further
- investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures.
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Arabic languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
- An attractive remuneration package will be offered to the successful candidate.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below.
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